Việc làm
Mức lương: Thỏa thuận
Yêu cầu bằng cấp: Đại học
Yêu cầu giới tính:
Kinh nghiệm: 1 năm
Số lượng cần tuyển:
Hình thức: Toàn thời gian cố định
- Support End-User via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI
- Contribute to problem investigation, change management
- Working on Oracle PL/SQL
- Support for new feature release, ho- t-fix
- Maintain and manage the application servers
- To the holder of this position other tasks and activities related to the current job can be assigned by line-manager
- Bachelor degree in IT/ Computer Science or relevant background
- Have German language intermediate level or above
- Strong knowledge of SQL, PL/SQL
- Knowledge in Service Management Tool (Redemy , Service Now, ServiceDesk Plus)
- Knowledge in Project and Process Management will be an advantage
- To be trained in process know how (Incident, Problem, Change Management)
- ITIL foundation Certificate is a plus
- Flexible and able to support in CET time zone if required (1:00PM - 10:00PM)
- Have ability to work under pressure during peak periods and respecting the deadlines
- Have teamwork spirit, pro-active to support, share workload, document/share the knowledge, open mindset and continuous improvement.
- Strong communication, interpersonal and intercultural skills
